Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. You’ll also need the receipt, order number or proof of purchase. 

If you are returning a product due to damaged or defective products see below.

If you are returning a product for any other reason other than it being faulty/defective you, the customer must cover the cost of shipping back to us.

Once your product is received, we will start the process of return and refund your order when checks have been passed. We will contact you on the email address specified at the time of ordering should there be any problems, i.e: damage, missing items, etc...

If your return is accepted, we’ll send you a return address, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

To start a return, you can contact us at hello@lilsmilers.co.uk

You can always contact us for any return question at hello@lilsmilers.co.uk

Refunds/ Returns of Faulty Items
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Misuse or any evidence or tampering will void any refunds or returns of that product. This includes, purposely broken, damage to the products, missing parts or pieces or biting to any part of the product.

If more than 15 business days have passed since we’ve approved your return, please contact us at hello@lilsmilers.co.uk

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

In the event that an issue arises with a customer’s order—such as an item being out of stock, a product fault identified prior to dispatch, or any delay or problem originating from the manufacturer—Lil’ Smilers will notify the customer using the email address provided at the time of purchase. If the customer does not respond or no communication is received within seven (7) days of our initial contact, the order will be cancelled and the full purchase amount will be refunded.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Additional Hygiene and Personal Care Products Policy

For hygiene, health and safety reasons, we cannot accept returns, exchanges or offer refunds on any opened, used, partially used or unsealed oral care or personal care products, including toothpaste, unless the item is faulty, damaged upon arrival, or supplied incorrectly.

Any oral care or personal care products returned to us must be unopened, unused, in their original condition, and in their original packaging to be eligible for a return and refund.

Where returned products are found to have been opened, used, partially used, tampered with, or are otherwise not in the same condition as supplied, we reserve the right to refuse the return and any associated refund.

This policy does not affect your statutory rights in relation to faulty, damaged, or incorrectly supplied goods.

European Union 14 day cooling off period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.